When are returns not possible?
Returns are not possible in the following cases:
- Used products
- Return request is made outside the specified time frame.
- Products with tampered or missing serial numbers, including price tags & labels.
When are refunds provided?
Refunds are provided only in cases of damage in transit or cannot provide replacement due to no stock availability. In case of returns, a refund is issued once the products are received at our warehouse.
I have requested for replacement when will I get it?
Replacement would be sent to customers when the products that need to be replaced are sent from the customers and they share the details of couriers with us. The replacement of parcels would reach the customers within 5-7 working days from the date of shipment.
Cancellation and Return Policy
Cancellation before shipment:
If the order or the items that you want to cancel have not been shipped, you can cancel the order online or by speaking with our helpdesk at +91 98471 50 005. In such cases, the order will be cancelled and the money paid by you will be refunded to you.
Cancellation post shipment:
If you wish to cancel an order that has been shipped but has not yet been delivered, please get in touch with our helpdesk at +91 98471 50 005 and do not accept the delivery of the order.
Once the order is received back by us, we will refund the money paid by you as per Refund policy included below.
We are committed towards providing you the best shopping experience at Siso and allow no questions asked return policy.
In case you need to return the shipment, please get in touch with our helpdesk at +91 98471 50 005 or write to us at firstname.lastname@example.org within 2 days of receiving the order. Post that, please ship the products to following address within 10 days of receipt of the products:
SISO IMPORTERS & TRADERS PRIVATE LIMITED
Pattom – Kowdiar Road, Pattom P.O,
Trivandrum, Kerala 695004
Phone :0471 254 2534, Mobile :+91 98471 50 005
We would treat returns as valid only if the products are received by us in their original packaging with their seals, labels and barcodes intact.
Our shipments go through rigorous quality check processes before they leave our facilities, however, in rare cases, the products might get damaged during shipment. We provide free returns if you have received damaged or incorrect products. We will reimburse the actual shipping cost incurred by you or Rs 100 (whichever is less) for such orders returned by you.
You can also simply return the products if you change your mind after receiving the products and wouldn’t want to keep them. In such cases, the return shipping cost will be borne by you. In addition we will charge Rs 50 per returned order as handling charges.
We will process the refund once the returned items are received and verified by us.
If you had paid through credit card / debit card or net banking, then we refund to same account.
If you had paid through COD, we will issue the cheque in the name and address as specified in billing details.
Discount vouchers are for one time use only and shall be treated as utilized even if you cancel the order.
If you had redeemed loyalty points for an order, the same will be credited back to your account in case you cancel the order.